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Zapier · Case study

Support ticket triage with paths

Tickets classified and assigned by keyword rules and client tier.

Walkthrough

Video walkthrough coming soon

Project screens

Support ticket triage with paths screenshot 1
Support ticket triage with paths screenshot 2
Support ticket triage with paths screenshot 3

What this project solved

The problem

The client's team was losing hours each week on repetitive steps between disconnected tools.

What we built

Mapped the workflow end-to-end, built the automation with clear error paths, and documented every step for the client.

Result

Manual work cut significantly. Data moved reliably between systems without daily oversight.

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