
n8n Gmail RAG Customer Support Agent
Real-time Gmail monitoring with RAG-backed replies, labelling, and human escalation for low-confidence cases.
- n8n
- Gmail
- RAG
- Gemini
- Vector DB
Problem
Support teams were buried in repetitive email; customers saw delays and inconsistent answers.
Build
n8n classifies each message, retrieves verified answers, generates natural replies, labels threads, and escalates sensitive cases with summaries.
Outcome
~90% of support emails handled automatically; 96.8% successful processing; 99.7% workflow uptime.
